Upward Spiral Consulting Services
Contact Duane Jourdeans for more info.
Let's chase a championship together!
At Upward Spiral, we specialize in developing leadership and employee engagement within growth-minded professional sports organizations and their stadiums/arenas.
Even with the best players and coaches, a thriving workplace culture is crucial to a true championship organization. Challenges in a post-COVID environment, management and policy changes, and working with 3rd party employees are not easy to navigate—and they impact how people feel at work. Chasing excellence includes understanding how your employees feel. Positive emotions can enhance employee engagement and negative feelings can hinder it: both directly impact fan experience.
We utilize the 3Es of improvement: Explore, Engage, Evaluate. As a neutral party, we will effectively connect with both leadership and employees to explore what is going well, what can be improved, and what actions can be taken. Multiple focus groups, researched-based surveys, site visits, action plans, assessments, trainings, and growth measurement are all a part of our process. We will immerse ourselves in your organization and assist you in perpetually increasing your home stadium advantage.
Your success is our mission!
Check out what we have been doing in Minnesota!
"With Duane’s guidance, we aspire to become a model for best-practice on workplace communication and environment while looking to continue our commitment of fan experience excellence. He is positive, outgoing, and proactive while looking to uncover solutions to help model leadership and create a positive culture in our workplace.”
Jeff Munneke, Vice President of Fan Experience
Minnesota Timberwolves and Lynx